Payments, Cancellations & Refunds

Quotes and payment authorization

An inquiry is free of payment commitment. This website does not collect card details or automatically charge a visitor. Project fees, currency, applicable taxes, deposit requirements, due dates, and accepted payment methods must be confirmed in your written agreement or invoice.

The website displays a $2,500 Client Follow-Up Setup pilot and optional $350/month workflow care for that setup. Software subscriptions are additional. These descriptions do not book a service or authorize recurring billing; final scope, price, schedule, and care terms require agreement. Other services receive separate quotes.

Milestones, expenses, and late payment

Payments are due according to the accepted schedule. Any deposit’s purpose, how it is applied, and cancellation treatment should be stated before payment. This policy does not declare all deposits nonrefundable.

Third-party purchases, pass-through expenses, late charges, interest, and collection costs must be disclosed and agreed where required and permitted by law. We do not establish an unstated penalty through this page. If an invoice is disputed, identify the line item and reason promptly so we can review it.

Any pause for nonpayment must follow the applicable agreement and law. We will communicate the issue and expected effect on scheduling. This policy does not authorize deletion of client data as a collection method.

How to cancel or pause

Email contact@bnaxdesigns.com or the project contact identified in your agreement. Include your name, project or invoice reference, whether you want to pause or end the engagement, and the requested effective date. We will confirm receipt and review the agreement, work status, upcoming commitments, and handover needs.

Cancellation is not complete merely because a browser tab was closed or a third-party subscription was stopped. Any required notice period and effective date come from your accepted agreement and applicable law. The same review applies if BNAX needs to end an engagement; we will explain the reason and address unfinished work, payments, and handover.

Refund review and reconciliation

For a refund request, provide the invoice reference, amount in question, reason, and relevant correspondence. Do not send card numbers. We review the accepted scope, amounts paid, completed work, authorized costs, any applicable cancellation clause, and mandatory legal rights.

We provide an explanation of the resulting balance, including any refund due. A refund is not automatically denied because work was custom, and cancellation does not automatically make all completed work free. The agreement and applicable law determine the outcome; this page does not replace nonwaivable remedies.

An approved refund is coordinated through an appropriate payment method, ordinarily the original method when available. We will communicate the amount and expected processing steps. Provider processing times can vary, so no universal refund-arrival date is promised here.

Recurring care and third-party subscriptions

Optional care requires a separate agreement stating its billing cycle, included work, renewal terms, cancellation method, and any minimum term. No recurring plan is activated by sending a form or reading the offer. Any automatic renewal must be clearly disclosed and authorized as required by law.

Hosting, domain registration, software, licenses, and other services billed directly by a provider are governed by that provider’s agreement. Ending BNAX services does not automatically cancel those subscriptions. We will identify known handover responsibilities; you remain responsible for managing accounts you own unless our scope expressly assigns that work to us.

Your legal rights

Any applicable statutory cancellation, refund, warranty, or payment-dispute right remains available. These rights can depend on the transaction, location, sales method, and type of buyer. This page does not assert that one cooling-off period applies to every project or require you to waive a right to contact your payment provider or a regulator.